Frequently Asked Questions
Find answers to common questions about our products and services
ACX Ebikes is an online store specializing in electric bike conversion kits, batteries, and related accessories. Our products allow you to upgrade a standard bicycle into a fully functional electric bike.
Most kits can be installed with basic bike maintenance tools. Each kit comes with clear, step-by-step instructions. For added peace of mind, professional installation at a local bike shop is also an option.
Yes. Our kits are designed to handle rain and wet riding conditions. Key components are protected against splashes and light moisture. Avoid fully submerging parts in water or using high-pressure washers, as this may damage electrical components.
Delivery times vary depending on your location and the shipping method selected at checkout. For complete details, please see our Shipping Policy.
Yes, we ship worldwide. Shipping costs and estimated delivery times are provided at checkout and explained in our Shipping Policy.
We accept all major credit and debit cards, as well as secure online payment options.
Absolutely. All payments are processed through encrypted and secure systems to protect your personal and financial information.
Return eligibility, refund conditions, and procedures are detailed on our Refund Policy page. Please review this information before making a purchase.
Warranty coverage varies by product and is listed on each individual product page. The warranty applies to manufacturing defects only.
Once your order has shipped, tracking information will be provided when available. Some shipping methods or destinations may not include full tracking updates. Full details are available in our Shipping Policy.
If your order arrives damaged, defective, or incomplete, please contact us immediately. Resolution steps are outlined in our Refund Policy.
Regulations vary by country and region. Many areas permit electric bikes with motors up to 250W. Customers may use 250W stickers and speed limiters to comply with local laws. It is the buyer's responsibility to verify and adhere to regulations in their area.
Range depends on battery capacity, terrain, rider weight, and riding mode. Actual distance may vary significantly.
You can reach us via our Contact Page, email, or official social media channels. Our team is happy to assist with general inquiries or order-related questions.