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DUE TO LONGER THAN USUAL SEA SHIPPING LEAD TIMES AND CUSTOMS DELAYS WE STRONGLY RECOMMEND UPGRADING TO AIRFREIGHT

Frequently Asked Questions

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Compatibility & Setup

Will these kits fit my current bike?

Most bicycles featuring open-slotted dropouts and quick-release wheels are compatible. Before ordering, please verify your dropout width and ensure your frame has enough clearance to mount the battery.

How do I identify and measure "dropouts"?

Dropouts are the specific slots where the wheel axle sits in the frame. To measure them, check the inside width—most standard quick-release bikes are 135 mm. Simply match your measurement to the options listed on the Surgeride Ebikes product page.

Are the kits waterproof?

Our motors and controllers are built to withstand rain and typical wet riding conditions. However, to protect the electronics, avoid high-pressure washing or fully submerging any components in water.

Shipping & Delivery

Which countries do you serve?

We offer shipping to Australia, USA, UK, Italy, Netherlands, Austria, Spain, Croatia, Estonia, France, Germany, Ireland, Canada, Slovakia, Poland, and many other locations worldwide!

What is the expected delivery timeframe?

Express Delivery: 1–2 weeks.
Standard Delivery: 4–8 weeks.

Note: Please allow an additional 5–10 business days for our team to complete the production of your kit.

Performance & Tech

How fast can I expect to go?

Top speeds depend on the specific kit you choose. You can find detailed speed ratings on each product page, though actual performance will vary based on your weight, the terrain, and your battery setup.

Sine Wave vs. Square Wave: What's the difference?

Sine Wave: Offers a smoother, quieter ride with more refined motor control.
Square Wave: Delivers more "kick" and immediate torque from a dead stop, though it operates with a bit more noise.

Warranty & Professional Install

How do I ensure my warranty stays valid?

To maintain your warranty, Surgeride Ebikes requires that all kits be installed by a certified e-bike technician or a licensed auto electrician. You must provide a service receipt or invoice from the professional to file a claim. Please note that any damage resulting from DIY wiring or unauthorized modifications will void your coverage.

We are ABN Registered!

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Frequently Asked Questions

Compatibility & Setup

Shipping & Delivery

Performance & Tech

Warranty & Professional Install

Legal Disclaimer & Compliance Notice

1. Important Notice for SurgeRide Customers

2. Australian Regulations (Crucial Update)

3. International Compliance

4. Assumption of Risk & Liability

5. Verification Requirement

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Featured products

Frequently Asked Questions

Compatibility & Setup

Shipping & Delivery

Performance & Tech

Warranty & Professional Install

ABN Registration Details